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Shipping & Returns

Shipping/Delivery

The standard processing / fulfilment lead time depends on the immediate availability of items, on a case by case basis.

Self-collection at our shop
After an order has been received, our customer service representatives will call you personally to confirm your order, as well as inform you the earliest date you can come to our shop at #01-53/54 Sim Lim Square to collect your purchased items.

Local Delivery
After an order has been received, our customer service representatives will call you personally to confirm your order, as well as arrange with you the date and time of delivery.

Our delivery hours are very flexible from 9a.m to 10p.m daily including weekends (by booking only prior to the weekend). As our privileged customer, you will be able to suggest the most comfortable time you will like our delivery personnel to make the delivery right to your doorstep.

International Freight Shipping
We work together with our worldwide express logistics partners to bring you the best service and low freight shipping rates to your destination. All shipments are automatically insured up to a nominal value depending on the carrier, giving you peace of mind.

Returns
We offer a return policy for defective goods. If the items that you purchase are defective, just contact us and we will do an exchange with the manufacturer/distributor for you.

Procedures:
1. E-mail us at sales@haichew.com with the description of the faults in the defective items.
2. Our customer service staff may contact you to find out more about the problem.
3. This return policy applies ONLY to defective products that have not been damaged by the customer in any way. We will not exchange any product if you have bought them by mistake or accidentally damaged them.
4. During the return, all returned products must be in their original packaging and all manuals, accessories etc must be returned.

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Company Registration No.: 199300846G